Support

Real people. Real fast.

Knoxville-based support. Lifetime system support. The questions principals, ADs, and operators ask us most.

24h

Average response

From the time you call to getting a real system engineer on the line. We are here to guide you along each step.

Warranty

Lifetime support, limited and comprehensive warranties, service, parts and labor. Not a sales line. A promise to you.

TN

Knoxville

Our team picks up the phone from Tennessee, our hometown, not a queue or from a support line overseas.

Knowledge base

The questions principals ask first.

  • How long does install take?+

    One school day. Our team brings everything: lifts, cabling, projectors, mounts. We start in the morning, calibrate by afternoon, and run a full demo before we leave.

  • What about ceiling height? Will it work in our gym?+

    If your rafters are at standard high-school gym heights (24–32 ft), yes. We do a remote site check before every install, pictures from the rafters and a few measurements. No surprises.

  • Do we need to repaint the floor?+

    No. The system projects onto your existing floor. Light or medium finishes work best; we calibrate brightness and contrast to your specific surface during install.

Spec sheet

The full system, in one document.

Bring it to the school board meeting. Drop it on the booster club agenda. Everything they need to evaluate the system, on a single sheet.

Download the spec sheet

Customer service portal

Already a Luxedo school?

Sign in to file a support ticket, request show updates, or schedule a system check. Most issues we catch before you do , but if you’ve got one, here’s where it goes.

Open a ticket

Need a person, now?

Call us. We pick up.

(865) 505-7670

Or email hi@luxedo.com