Customer service portal
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Sign in to file a support ticket, request show updates, or schedule a system check. Most issues we catch before you do , but if you’ve got one, here’s where it goes.
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Real people. Real fast.
Knoxville-based support. Lifetime system support. The questions principals, ADs, and operators ask us most.
Average response
From the time you call to getting a real system engineer on the line. We are here to guide you along each step.
Warranty
Lifetime support, limited and comprehensive warranties, service, parts and labor. Not a sales line. A promise to you.
Knoxville
Our team picks up the phone from Tennessee, our hometown, not a queue or from a support line overseas.
Knowledge base
The questions principals ask first.
How long does install take?+
One school day. Our team brings everything: lifts, cabling, projectors, mounts. We start in the morning, calibrate by afternoon, and run a full demo before we leave.
What about ceiling height? Will it work in our gym?+
If your rafters are at standard high-school gym heights (24–32 ft), yes. We do a remote site check before every install, pictures from the rafters and a few measurements. No surprises.
Do we need to repaint the floor?+
No. The system projects onto your existing floor. Light or medium finishes work best; we calibrate brightness and contrast to your specific surface during install.